Terms of service

SUBJECT

This Document represents the general terms and conditions or terms of use of the ivatex.eu online store, which govern the rules for use, including the conclusion of a purchase and sale contract with the Seller ivatex.eu.

 

II. SUPPLIER DATA according to the Electronic Commerce Act and the Consumer Protection Act

"IVA TEX EOOD" is a company with its registered office and management address in Bulgaria, village of Tatarevo, 20th Street No. 1, Parvomay Municipality, with a correspondence address village of Tatarevo, 20th Street No. 1, Parvomay Municipality, e-mail: ivatexltd@gmail.com, tel: 0887226618, UIC 115779697 and VAT identification number in Bulgaria BG 115779697.

1. Personal Data Protection Commission

  1. Address: Sofia, 15 Ivan Evstatiev Geshov Street,
  2. tel.: (02) 940 20 46 fax: (02) 940 36 40
  3. Email: kzld@government.bg, kzld@cpdp.bg
  4. Website: cpdp.bg


2. Consumer Protection Commission

  1. Address: 1000 Sofia, “Slaveykov” Square No. 4A, floors 3, 4 and 6,
  2. tel.: 02 / 980 25 24 fax: 02 / 988 42 18 hotline: 0700 111 22
  3. Website: www.kzp.bg

 

" IVA TEX LTD " administers the IVA TEX e-shop, in the form of the website ivatex.eu, hereinafter referred to as the "Seller " and the customers, hereinafter referred to as USERS , of the e-shop "ivatex.eu", hereinafter referred to as "IT" .

You can contact IVA TEX LTD at the above address, by phone: 0887226618 or e-mail: ivatexltd@gmail.com

III. CHARACTERISTICS OF IT

Art. 3. IT is an electronic store, accessible at the Internet address ivatex.eu, through which Users have the opportunity to conclude contracts for the purchase, sale and delivery of the goods offered by IT , including the following:

  1. To register and create a profile to view IT and use additional information provision services;
  2. To make electronic statements in connection with the conclusion or performance of contracts with IT through the interface of the IT website, available on the Internet;
  3. To conclude contracts for the purchase, sale and delivery of the goods offered by IT ;
  4. To make any payments in connection with the contracts concluded with IT, according to the payment methods supported by IT .
  5. To receive information about new products offered by IT;
  6. To review the goods, their characteristics, prices and delivery terms;
  7. To be notified of the rights arising from the law primarily through the interface of the IT website on the Internet;

Art. 4. The Seller delivers the goods and guarantees the rights of the Users , as provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.

Art. 5. (1) Users conclude a contract for the purchase and sale of the goods offered by IT through the Seller 's interface, accessible on its website at www.ivatex.eu or another means of distance communication.

(2) By virtue of the contract for the purchase and sale of goods concluded with the Users , the Seller undertakes to deliver and transfer ownership to the User of the goods specified by him through the interface.

(3) Users pay the Seller a fee for the delivered goods in accordance with the terms and conditions set out in the IT and these general terms and conditions. The fee is the price announced by the Seller at the IT address on the Internet.

(4) The Seller delivers the goods requested by the Users within the terms and under the conditions set by the Seller on the e-shop page and in accordance with these general terms and conditions.

(5) The price for delivery is determined separately and explicitly from the price of the goods.

Art. 6. (1) The User and the Seller agree that all statements between them in connection with the conclusion and performance of the purchase and sale contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

(2) It is assumed that the electronic statements made by the Users of the site were made by the persons specified in the data provided by the User upon registration, if the User has entered the relevant username and password for access.

  1. USING AN ELECTRONIC STORE AND

Art. 7. (1) In order to use IT to conclude contracts for the purchase and sale of goods, the User must enter a username and password chosen by him for remote access, in cases where the e-shop requires registration.

(2) The name and password for remote access are determined by the User through electronic registration on the Seller 's website.

(3) By filling in his/her data and pressing the “Yes, I accept” and “Registration” buttons, the User declares that he/she is familiar with these general terms and conditions, agrees with their content and undertakes to unconditionally comply with them.

(4) The Seller confirms the registration made by the User by sending an email to the email address specified by the User , to which information for activating the registration is also sent. The Recipient confirms the registration and the conclusion of the contract by means of an electronic reference in the email informing him of the registration made, sent by the Seller . After confirmation, an account is created for the User and contractual relations arise between him and the Provider .

(5) When registering, the User undertakes to provide correct and up-to-date data. The User shall promptly update the data specified in his registration in case of any change.

(6) In case a profile on web social networks or other networks is used for the registration of the User , the party to the contract is the person who is the holder of the profile used for the registration on the relevant social or other network. In this case, the Seller has the right to access the data necessary to identify the User on the relevant social or other network.

Art. 8. (1) The email address provided upon initial registration of the User , as well as any subsequent email address used for the exchange of statements between the User and the Seller, is the “ Primary Email Address ” within the meaning of these general terms and conditions. The User has the right to change his/her Primary Contact Email Address .

(2) Upon receipt of a request to change the Primary Contact Email Address , the Seller shall send a request for confirmation of the change. The confirmation request shall be sent by the Seller to the new Primary Contact Email Address specified by the User .

(3) The change of the Primary Contact Email Address shall be made after confirmation by the User , expressed through a reference contained in the confirmation request sent by the Seller to the new Primary Contact Email Address specified by the User .

(4) The Seller shall inform the User of the change made by e-mail sent to the Primary Contact Email Address specified by the User before making the change under para. 2.

(5) The Seller is not liable to the User for any unlawful change of the Primary Contact Email Address .

(6) The Seller may require the User to use the Primary Contact Email Address in specific cases.

  1. TECHNICAL STEPS FOR CONCLUSION OF A PURCHASE AND SALES AGREEMENT

Art. 9. (1) Users primarily use the interface of the Seller's website to conclude contracts for the purchase and sale of goods offered by the Seller in IT.

(2) The contract shall be concluded in Bulgarian.

(3) The contract between the Seller and the User constitutes these general terms and conditions, available at the addresshere

(4) The party to the contract with the Seller is the User according to the data provided during registration and contained in the User 's personal profile. For the avoidance of doubt, these are the data with which an account was created with the Seller .

(5) The seller shall include in the interface of its website technical means for identifying and correcting errors in the entry of information before the statement for the conclusion of the contract is made.

(6) This contract is considered concluded from the moment of registration of the User with the Seller . The contract for the purchase and sale of goods is considered concluded from the moment of its request by the User through the Seller 's interface.

(7) The Seller shall expressly notify the User in an appropriate manner via electronic means of the conclusion of this contract and the conclusion of the contract for the purchase and sale of goods.

(8) The statement for the conclusion of the contract and the confirmation of its receipt shall be deemed to have been received when their addressees have the opportunity to access them.

(9) The Seller delivers the goods to the address specified by the Users and is not responsible if the data specified by the Users is incorrect or misleading.

Art. 10. Users conclude the purchase and sale contract with the Seller according to the following procedure:

(1) Registering in IT and providing the necessary data, if the User does not have a registration in IT yet;

(2) Logging into the IT ordering system by identifying yourself with a name and password;

(3) Selecting one or more of the IT products offered and adding them to a list of products for purchase;

(4) Provision of data for delivery;

(5) Choice of method and time for payment of the price.

(6) Order confirmation;

 

  1. SPECIAL OBLIGATIONS OF THE SELLER.

CONSUMER PROTECTION

Art. 11. The rules of this Section VI of these general terms and conditions apply to Users for whom, according to the data provided for the conclusion of the purchase and sale contract or upon registration in IT, it can be concluded that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts.

Art. 12. (1) The main characteristics of the goods offered by the Seller are defined in the profile of each product on the IT website.

(2) The price of the goods, including all taxes, is determined by the Seller in the profile of each product on the IT website.

(3) The value of postal and transport costs, not included in the price of the goods, is determined by the Seller and is provided as information to the Users at one of the following times before concluding the contract:

– In the profile of each of the goods on the IT Seller 's website ;

– When selecting the goods for concluding the purchase and sale contract;

(4) The method of payment, delivery and performance of the contract is determined in these general terms and conditions, as well as the information provided to the User on the Seller's website.

(5) The information provided to Users under this article is current at the time of its visualization on the IT Seller 's website prior to the conclusion of the purchase and sale contract.

(6) The seller must indicate the terms of delivery of the individual goods on the IT website.

(7) The seller shall indicate, before concluding the contract, the total value of the order for all goods contained therein.

Art. 13. (1) The Consumer agrees that the Seller has the right to accept advance payment for the contracts concluded with the Consumer for the purchase and sale of goods and their delivery.

(2) The Consumer independently chooses whether to pay the Seller the price for delivery of the goods before or at the time of their delivery.

Art. 14. (1) The consumer has the right, without owing compensation or penalty and without giving a reason, to withdraw from the concluded contract within 7 working days from the date of receipt of the goods.

(2) The right of withdrawal under paragraph 1 shall not apply in the following cases:

– for the delivery of goods and provision of services, the price of which depends on fluctuations in financial markets, which the Seller is not able to control;

– for the delivery of goods made according to the consumer's requirements or upon his individual order;

– for the delivery of goods which, due to their nature, are consumable or cannot be returned or are subject to rapid deterioration, or there is a risk of deterioration of their quality characteristics, including perfumery and cosmetic products;

– for the delivery of audio and video recordings or software products printed by the user;

– for delivery of newspapers, magazines and other periodicals;

(3) Where the Seller has not fulfilled its obligations to provide information, as set out in Article 54 of the Consumer Protection Act, the consumer has the right to withdraw from the concluded contract within a period of three months from the date of receipt of the goods. Where the information under this paragraph is provided to the consumer within the withdrawal period, the same shall start to run from the date of its provision.

(4) In the event that the consumer exercises his right of withdrawal under para. 1, the Seller is obliged to reimburse the consumer in full the amounts paid by him no later than 30 calendar days from the date on which the consumer exercised his right of withdrawal from the concluded contract. The costs of returning the goods shall be deducted from the amount paid by the consumer under the contract, unless the consumer has returned the goods at his own expense and has notified the Seller thereof.

(5) The Consumer undertakes to preserve the goods received from the Seller , their quality and safety during the period under paragraph 1.

Art. 15. (1) The delivery period of the goods and the starting point from which it runs is determined for each good separately upon conclusion of the contract with the consumer through the IT Seller 's website , unless the goods are ordered in one delivery.

(2) In case the consumer and the Seller have not set a delivery time, the delivery time of the goods is 30 working days, starting from the date following the sending of the consumer's order to the Seller via the Seller 's IT website.

(3) If the Seller cannot fulfill the contract due to not having the ordered goods, he is obliged to notify the consumer thereof and refund the amounts paid by him within 30 working days from the date on which the Seller should have fulfilled his obligation under the contract.

(4) In the cases under para. 3, the Seller has the right to deliver to the consumer goods of the same quality and price. The Seller shall notify the consumer electronically of the change in the performance of the contract.

(5) In case of exercising the right to withdraw from the supply contract under paragraph 4, the costs of returning the goods shall be borne by the Seller .

Art. 16. (1) The seller shall transfer the goods to the consumer after verifying the fulfillment of the requirements and the existence of the circumstances under Art. 61 of the Consumer Protection Act.

(2) The Consumer and the Seller shall certify the circumstances under paragraph 1 in writing at the time of delivery by means of a handwritten signature, unless otherwise agreed.

(3) The Consumer and the Seller agree that the requirements under para. 1 and art. 61 of the Consumer Protection Act will be complied with if the verification is carried out by a person who, according to the circumstances, can be concluded to be the one to pass on the information to the consumer – a party to the contract.

VII. OTHER CONDITIONS

Art. 17. (1) The Seller shall deliver and hand over the goods to the User within the period specified upon conclusion of the contract.

(2) If the term under paragraph 1 is not explicitly agreed upon between the parties upon conclusion of the contract, the Seller shall deliver and hand over the goods within a reasonable period of time, but not later than 2 months.

 

Art. 18. The User must inspect the goods at the time of delivery and handover by the Seller and, if they do not meet the requirements, immediately notify the Seller .

VIII. PROTECTION OF PERSONAL DATA

Art. 19. (1) The Seller shall take measures to protect the User 's personal data in accordance with the Personal Data Protection Act.

(2) For reasons of security of the Users ' personal data, the Seller will send the data only to the e-mail address that was specified by the Users at the time of registration.

(3) The Seller accepts and announces on its website a Personal Data Protection Policy, available at …………..

Art. 20. (1) At any time, the Seller has the right to require the User to identify himself and to verify the authenticity of each of the circumstances and personal data declared during registration.

(2) In the event that for any reason the User has forgotten or lost his/her username and password, the Seller has the right to apply the announced “Procedure for lost or forgotten usernames and passwords”, available at: My profile

  1. AMENDMENT AND ACCESS TO THE GENERAL TERMS AND CONDITIONS

Art. 21. (1) These general terms and conditions may be amended by the Seller , of which the latter will notify in an appropriate manner all IT Users who have registered.

(2) The Seller and the User agree that any additions and amendments to these general terms and conditions will be effective against the User after explicit notification by the Seller and if the User does not declare within the 14-day period provided to him that he rejects them.

(3) The User agrees that all statements of the Seller in connection with the amendment of these general terms and conditions will be sent to the e-mail address specified by the User upon registration. The User agrees that e-mails sent pursuant to this article do not need to be signed with an electronic signature in order to be effective against him.

Art. 22. The Seller publishes these general terms and conditions at the addressgeneral terms and conditions , together with all additions and amendments thereto.

  1. TERMINATION

 

Art. 23. These general terms and conditions and the User's contract with the Seller shall be terminated in the following cases:

  • upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;
  • by mutual consent of the parties in writing;
  • unilaterally, with notice from either party in the event of failure to fulfill the obligations of the other party;
  • in the event of objective impossibility of one of the parties to the contract to fulfill its obligations;
  • upon seizure or sealing of equipment by government authorities;
  • in the event of deletion of the User's registration on the IT website. In this case, concluded but unfulfilled purchase and sale contracts remain in force and are subject to execution;
  • in case of exercising the right of withdrawal pursuant to Art. 55, para. 1 of the Consumer Protection Act.

 

XII. OTHER CONDITIONS

Art. 24. The possible invalidity of any of the provisions of these general terms and conditions shall not result in the invalidity of the entire contract.

Art. 25. The laws of the Republic of Bulgaria shall apply to any issues not settled in this contract, related to the implementation and interpretation of this contract.

Art. 26. All disputes between the parties under this contract will be resolved by the competent court or the Consumer Protection Commission.

Art. 27. These general terms and conditions shall enter into force for all Users on 02.06.2025